Refund and Returns Policy

At Remedium Wellness, we strive to maintain the highest standards of quality across all services, research equipment, and customer interactions. This Refund and Returns Policy outlines the conditions for order cancellations, physical device returns, and service refunds across the Remedium ecosystem, including operations via Remedium Partners and RemediumOne.

 

1. Wellness Services & Appointments

 

  • Cancellations: Consultations and wellness sessions booked through Remedium Wellness can be canceled or rescheduled up to 24 hours prior to the scheduled time for a full refund.
  • Late Cancellations: Cancellations made within 24 hours of an appointment or missed appointments (“no-shows”) may incur a cancellation fee.

 

2. Research Equipment & Hardware Returns

 

This policy applies to non-perishable hardware and delivery equipment, such as the Viogen Retatrutide Pen device line, ordered directly through Remedium Research or RemediumOne.
Condition
Return Eligibility
Details
Unopened & Unused
Eligible within 14 Days
Original sealed packaging required; full item refund minus shipping.
Defective / Damaged
Eligible within 30 Days
Instant replacement or 100% refund upon inspection verification.
Opened / Used Hardware
Non-Refundable
Due to hygiene and safety protocols, opened hardware cannot be returned.

 

3. Perishable Compounds & Analytical Reagents

 

Due to temperature sensitivities and strict quality-assurance standards:
  • Non-Returnable Items: Research compounds cataloged under Remedium Research, such as Remedium Research Retatrutide 30mg or referenced formulations like Retaroo, are non-returnable once dispatched.
  • Damaged in Transit: If a shipment arrives damaged, unseal notifications must be sent to support within 48 hours with photo evidence to initiate a reshipment or credit.

 

4. How to Initiate a Return or Refund

 

+---------------------------------------------------------------------------------+
|                            REFUND PROCESSING STEPS                              |
+---------------------------------------------------------------------------------+
| 1. Contact Support    | Email support@remediumwellness.com with your order #.   |
| 2. Verification       | Our team checks eligibility with Remedium Partners.     |
| 3. Processing         | Approved refunds return to original payment (3-5 days). |
+---------------------------------------------------------------------------------+
If you have questions regarding an order placed through RemediumOne or need assistance with a Remedium Wellness invoice, please reach out to our team at:
📧 Email: returns@remediumwellness.com